Recall Policy

At Mature Beauty, customer safety and product quality are our highest priorities. This Product Recall Policy outlines how we manage product recalls and what you can expect if a recall occurs.

 

1. Our Commitment

We are committed to ensuring that all products meet applicable safety, quality, and regulatory standards in the markets where we sell, including the Canada,  the United Kingdom and United States,

Where required, we will work in cooperation with relevant regulatory authorities, including but not limited to the FDA (USA), Health Canada, and UK regulatory authorities.

 

2. What Is a Product Recall

A product recall may be issued where a product is identified as potentially unsafe, non-compliant with applicable regulations, or not meeting our quality standards.

Recalls may be initiated voluntarily by Mature Beauty or in cooperation with regulatory authorities.

In some cases, we may conduct a product withdrawal, where products are removed from distribution before reaching customers.

 

3. Product Identification

Recall notices will include details to help you identify affected products, which may include:

• Batch or lot number
• Shade or product name
• Production date or date range

Batch codes can typically be found on the product or packaging.

 

4. How You Will Be Notified

If a recall is issued, we will take reasonable steps to notify affected customers, which may include:

• Email notification (for customers who purchased directly from our website)
• Notices posted on our website
• Social media announcements, where appropriate
• Communication with retailers and distribution partners
• Any additional methods required by applicable law

 

5. What You Should Do

If you believe you have purchased an affected product:

• Stop using the product immediately
• Follow the instructions provided in the recall notice
• Contact our customer support team for assistance

Customers should not return products unless instructed to do so.

 

6. Remedies

Depending on the nature of the recall, we may offer one or more of the following remedies:

• A replacement product
• A refund of the purchase price
• Yes Instructions for safe disposal or return

We may request proof of purchase where reasonably required.

Remedies will be provided in accordance with applicable consumer protection laws and may vary by jurisdiction.

 

7. Returns and Shipping

If a return is required as part of a recall:

• We will provide clear instructions for returning or disposing of the product
• Where applicable, return shipping costs will be covered by Mature Beauty

For international orders fulfilled through third-party logistics or shipping partners, we will coordinate recall actions with those partners where necessary.

 

8. Third-Party Purchases

If you purchased a Mature Beauty product through an authorized retailer, please follow the recall instructions provided or contact us directly for guidance.

 

9. Timing

We aim to act promptly upon identification of any issue and will initiate recall procedures as soon as reasonably practicable.

 

10. Contact Information

If you have any questions regarding a product recall, please contact us at:

Email: support@maturebeauty.shop
Website: https://maturebeauty.shop

 

11. Policy Updates

We may update this Product Recall Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the effective date.

 

12. Your Rights

This policy does not limit your statutory rights under applicable consumer protection laws.