Shipping policy

At Mature Beauty, we aim to deliver your order reliably and transparently, with clear pricing and no hidden costs at checkout.

If anything goes wrong with your delivery, we will work with you to help resolve the issue.

1. Where We Ship

We currently ship to:

Canada
United Kingdom
United States

We may expand to additional countries in the future.

2. Order Processing

Orders are typically processed within 1–2 business days
Orders are not processed on weekends or public holidays
During peak periods, processing times may be slightly longer

Once your order has been dispatched, you will receive a confirmation email with tracking information.

We are unable to modify shipping addresses once an order has been processed or shipped.

3. Delivery Times

For our launch, we offer an economy shipping service with the following estimated delivery windows:

Canada: 5–9 business days
United Kingdom: 6–14 business days
United States: 4–7 business days

Delivery times are estimates and may vary depending on location and external factors.

4. Shipping Rates

Shipping costs are calculated at checkout.

Canada

Free shipping on orders over $60 CAD
Shipping fees for orders below this threshold are shown at checkout

United Kingdom

Free shipping on orders over £45
Shipping fees for orders below this threshold are shown at checkout

United States

Free shipping on orders over $45 USD
Shipping fees for orders below this threshold are shown at checkout

5. Duties, Taxes & VAT

United Kingdom (DDP – Delivered Duties Paid)

All prices shown to UK customers include applicable VAT
Duties and taxes are handled as part of your purchase

For orders under £135, you will not be charged additional fees on delivery.

For orders over £135, additional import duties or handling fees may be charged by the carrier upon delivery, depending on UK customs regulations.

Canada & United States

Applicable taxes are calculated at checkout based on your location
No import duties apply to domestic shipments within Canada or the United States

6. Shipping Locations

All orders are fulfilled from our distribution centres:

Canada
United States (Dallas, TX)

International orders (including the United Kingdom) are shipped from our US facility.

Orders may be shipped in multiple packages depending on product availability and fulfillment location.

7. Tracking Your Order

All orders include tracking.

Once your order ships, you will receive an email with tracking details so you can follow your delivery.

8. Failed Deliveries & Incorrect Addresses

Please ensure your shipping address is accurate at checkout.

We are not responsible for:

Delays or losses caused by incorrect or incomplete addresses
Failed delivery attempts

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend it.

If a shipment is refused at delivery, the customer is responsible for any return shipping costs and applicable fees.

9. Delays Outside Our Control

We are not responsible for delays caused by events outside our reasonable control, including but not limited to:

Shipping carrier delays
Customs processing delays
Weather conditions
Postal service disruptions or strikes
Government actions or regulatory delays
Supply chain disruptions

10. Delivery Issues

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. However, we will work with you to help investigate and resolve the issue where possible.

We recommend selecting a secure delivery location, as we are not responsible for packages left unattended after delivery.

If your order has not arrived within:

10 business days (Canada & United States)
20 business days (United Kingdom)

after shipment, please contact us at support@maturebeauty.shop. We will investigate with the carrier and may offer a replacement or refund at our discretion.

11. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support@maturebeauty.shop